RockAuto ships its parts directly from its centralized warehouses, although some parts ship directly from the manufacturer to the shopper. Also the part was used both times. on the original filter, etc. That saves me lots of time, instead of having to call around to locate, and then driving to fetch the parts I need. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. Learn more about about our premium products. But I requested they simply send new belts in the correct size, (provided part numbers) and they repeatedly denied any wrongdoing or misleading information on their part. Sunday, I checked the RockAuto site and saw that the part was in NC and was scheduled to be delivered on Monday. They also do not have a phone number for customer service so I can't talk to a human about this..We will never purchase from them again. At least if I buy online at one of the larger auto part stores I can return it to the store without an issue. Then give a web adress. They wouldn't send replacements, they put it on me to pay for return shipping and then closed the ticket before any resolution was met. Well it leaked badly. Easy to use parts catalog. This is my last order to rock auto , ended up buying what was missing from my order at Autozone. RockAuto used to be very good . The parts are cheap but the shipping costs aren't. RockAuto is headquartered in Madison, WI and has 1 office location across 1 country. Because RockAuto does not operate retail stores, it keeps its overhead low and passes the savings on to the end consumer. I will make sure to let all of my car buddies know, what I went through and not to order from them. Was not pictured as stated on their website. Open Map View. I couldn't get around to working on my vehicle due to a layoff and the pandemic so I thought surly I've spent enough money and time recommending RockAuto that I'd get a simple exchange for a clear mistake on the returns and or sale sector on their business. When I tried to return it, they asked for the VIN, pictures, dimensions of the old and new filters, part no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ind 10 listings related to Rock Auto Parts Warehouse in Bronx on YP.com. RockAuto has an office in Madison. I had the strut boxed and at FedEx by 3:30. As an Engineer and classic auto restorer for 25 years, I have seen poor Auto industry Business practices but Rockauto is just plain terrible. Sent wrong part, not once but twice. I placed an order for many different parts for two SUV,s spending about $500.00 on this last order. If customers need to return a part, they should turn to the Order Status & Returns page for available guidelines. They sent me two left struts - one in a right strut box! See all photos from Kathleen P. for RockAuto. It's great to be able to have them dropped off at my door. When I got home, tracking on the site said that I could expect the replacement strut on Wednesday. After Pointing out the error they closed out my ticket And wouldn't respond at all. Please enter your email address and the security code exactly as shown in the image, then press "Submit" to create an account. Sent the wrong air filter. They stated that if we paid for the parts to be returned to us, we could have them back, otherwise, they would dispose of them within 5 business days. I will take my business elsewhere from now on. Car never left the driveway. RockAuto does not have physical retail stores, but instead conducts its parts sales online via its website, RockAuto.com. these people can go to hell along with their trash business. Festival of Sacrifice: The Past and Present of the Islamic Holiday of Eid al-Adha. Their phone number does not support a customer service line when calling in. Then give a web adress. HORRIBLE customer service. When we tried to respond again, the email was blocked stating that our order number had been closed and no further correspondence was allowed. a few days again I wrote a review and realized I was horribly wrong. What's wrong with these guys. Show all (1) Report incorrect company information. Contact the business for more information about recent service changes. Based on the appraisal, their pricing is in the middle range between what a dealership would pay…", "wow, what a true gentleman. C. 78/100. Find more Auto Parts & Supplies near RockAuto. RockAuto’s parts catalog is searchable by model name, number and parts number. Even though it took them 8 days to give it to FedEx  with it being in stock. worst customer service ive ever dealt with, send wrong parts, they continue to sell the wrong part to people and refuse to answer your email and want you to use their POS site that looks like a child a designed it. I've been with rockauto for 3 years now and their return policy is the worst I've ever experienced. I ended up not needing the part and tried to return it. Yay! Now I'm trying to get them to refund the right amount, no response. Easy to use parts catalog. Now the hoses I ordered came up short in lenghth, all of them. Rockauto has been on the market since 1999. 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I installed the new Dorman Coolant overflow/ windshield washer reservoir combo bottle that they sent. RockAuto used to be very good . .css-1o5pw2t{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(187,186,192,1);}.css-1o5pw2t::before{position:absolute;display:block;left:0;}.css-1o5pw2t::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1o5pw2t svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}.css-1o5pw2t:hover,.css-1o5pw2t:focus{fill:rgba(117,114,128,1);}. they do not have a phone for a customer service rep or anyone to help you when you've made a mistake on a return it just shuts you down and goes away. Nope decided to play blame the customer and refuse to remedy the mistake they made. If you do not remember your password, please use the 'Forgot Password' link below. Menu & Reservations Make Reservations . See the full list at Craft. The other 2 parts are being shipped DHL. Oh and no customer service. Sent the wrong air filter. I told them to go into their warehouse and measure it themselves. I order 4 parts and paid for fast delivery. . The company offers parts for all types of vehicles, including autos, motorcycles and marine vehicles. So I just got ripped off on a $450 part that they sent wrong. RockAuto ships auto parts and body parts from over 300 manufacturers to customers' doors worldwide, all at warehouse prices. We followed their return requirements by informing them of the defect, took everything to the FedEx store and returned it all in the original packaging. When we tried to ask them specifically what our "life time warranty" covered they told us they would only reimburse us the amount for another part we had ordered. By Staff Writer Last Updated Apr 14, 2020 12:44:21 AM ET RockAuto does not have physical retail stores, but instead conducts its parts sales online via its website, RockAuto.com. Edit.css-1mpk29p{width:24px;height:24px;display:inline-block;vertical-align:middle;position:relative;overflow:hidden;top:-0.1em;fill:rgba(43,39,60,1);}.css-1mpk29p::before{position:absolute;display:block;left:0;}.css-1mpk29p::after{content:'';display:block;position:absolute;left:0;right:0;top:0;bottom:0;}.css-1mpk29p svg{position:absolute;width:100%;height:100%;fill:inherit;display:block;left:0;top:0;right:0;bottom:0;}. A week later I was notified by rock auto that because I didn't send the part back in the manufactures package( damaged regular brown box) I would not be issued a refund. They also do not have a phone number for customer service so I can't talk to a human about this.. I was unable to speak to anyone and finally I was sent an email and I was then told I need to pay an additional $20.00 to pay to ship the part back or it would be discarded in 5 days aka resold. Returns/replacements/exchanges are a hassle!!! I followed the Rockauto.com instructions and used the "report a problem". To be fair, so does the manufacturer. They wouldn't send replacements, they put it on me to pay for return shipping and then closed the ticket before any resolution was met. The power steer hoses were made by Gates. When I started getting some weird noises from the front end, I checked and saw that everything on the front end was still original equipment. I came in expecting the worse APR & monthly payments, as I have bad credit. Had to call Schrader technical support myself. RockAuto Financials and Metrics. There in nothing that can be done.Rockauto.com should at least have an email to write to. Directions {{::location.tagLine.value.text}} Sponsored Topics. RockAuto is an online, family business founded in 1999 by automotive engineers with two goals: Liberate information hidden behind the auto parts store counter (by listing all available items and product specifications on RockAuto.com, not just what one store stocks or one counter-person knows) Which they say it is all fed ex. I will never deal with them again. Sent wrong part TWICE then decided to get refund and they refunded the wrong amount of course much less. To me it's worth paying a little bit more and deal with a company with integrity. That's some good service, and I never even spoke to anyone. I will never deal with them again. We purchased a radiator fan for our truck a few months back and it randomly blew up one day when we were traveling out of town for work.

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